Privacy

Introduction

At Sign Solutions, we prioritise your privacy and are dedicated to safeguarding your personal information. This Privacy Notice outlines how we collect, use, and protect your data, ensuring compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

The objective of this policy is to provide users of the Interpreters Live service with information about how Sign Solutions collects and processes their personal data.

How We Collect Your Information

We collect information directly from you.

Information We Collect

We gather several types of personal data in order for you to access the Interpreters Live service.

Personal Data

Full name
Email address
Location in which you reside (e.g. council area or county)

Special Category Data

No special category data is collected

How We Use Your Information

Your personal data is used for several key purposes:

Service Delivery and Management

Personal Data: Full name, email address
Purpose: Your full name and email address is used to provide access to the Interpreters Live service and enable you to access language services.

Processing payments

Personal Data: Location in which you reside (e.g. council area or county)
Purpose: To facilitate billing and payments for Scotland based users

Legal Basis for Processing

Depending on the processing activity, we rely on the following lawful basis’s for processing your personal data under the GDPR:

Article 6(1)(b) which relates to processing necessary for the performance of a contract.
Article 6(1)(e) Processing necessary for the performance of a task conducted in the public interest or in the exercise of official authority vested in us.
Article 6(1)(f) for the purposes of our legitimate interest

Your Rights

You have the following rights regarding your personal data:

Right to Access: Request access to your personal data.
Right to Rectification: Correct inaccurate data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Limit how we use your data.
Right to Object: Object to certain types of data processing.
Right to data portability:Ask that we transfer the information you gave us from one organisation to another, or give it to you

To exercise these rights, please contact our Data Protection Officer at DPO@signsolutions.uk.com

Data Principles

Minimal Data Collection: We do not collect more information than is necessary. We ensure that the data we gather is relevant and limited to what is required for the purposes for which it is processed.
Purpose Limitation: We do not use your data for purposes other than those specified. Your data is only processed for the specific, explicit, and legitimate purposes that we have communicated to you.
Data Retention: We do not keep your data if it is no longer needed. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Data Sharing: We do not share your data with third parties for marketing purposes. Your personal data is not sold, rented, or otherwise disclosed to external parties for their marketing activities.
Data Accuracy: We take all reasonable steps to ensure that the personal data we hold is accurate and kept up to date. If any inaccuracies are identified, we promptly rectify them.
Data Security: We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.
Transparency: We are transparent about how we collect, use, and share your personal data. Our privacy notices and policies are clear and accessible, providing you with detailed information about our data processing activities.
Individual Rights: We respect your rights regarding your personal data. You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. We provide mechanisms for you to exercise these rights easily.
Accountability: We are accountable for our data protection practices. We regularly review and update our data protection policies and procedures to ensure compliance with applicable laws and regulations.

Data Sharing

We may share your data with third-party processors for specific business purposes, These third parties are carefully selected and are required to adhere to GDPR and other relevant data protection regulations. We ensure that any data shared is managed securely and used only for the intended purposes. The types of third-party processors we may share your data with include:

Payment Processors: To handle transactions and process payments.
IT Support Providers: To maintain and support our IT systems.
Security Services: To ensure the security of our premises and IT systems.
Cloud Storage Providers: To securely store and manage translation files and data.
Data Analytics Services: To analyse translation performance and improve service delivery.
Marketing and Communication Platforms: To send updates, announcements, and other relevant information to clients and stakeholders.
Clients: To provide contact information if required to attend a booking

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. This retention period is determined by considering legal, regulatory, tax, accounting, and reporting requirements. Once the data is no longer needed, it is securely deleted or anonymised to protect your privacy.

More information on data retention can be found in our Data Retention Policy.

International Transfers

We do not transfer your data internationally.

Contact Information

For any questions about this Privacy Notice or to exercise your data protection rights, please contact our Data Protection Officer at DPO@signsolutions.uk.com. For written correspondence please send to our Head Office Address: First Floor, Ipsley Barn. Berrington Close, Redditch, B98 0TJ. We are committed to addressing any concerns you may have and ensuring your data is managed responsibly.

Changes to This Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. Any changes will be communicated to you via email, our website or other appropriate.

This Privacy Notice is reviewed annually or whenever there is a change that impacts the contents.