FAQs
Below you will find questions and answers to use the InterpretersLive! service. If you continue to have problems or wish to report a fault, please contact us.
What is 'InterpretersLive!'?
InterpretersLive! is a video interpreting service provided by Sign Solutions.
What types of interpreting are available via InterpretersLive!?
NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too.
What are the two types of video interpreting? VRS and VRI?
VRS and VRI? please remove NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too.
How can I access the InterpretersLive! Service?
You can click on the button to call that organisation via the link on their webpage or via the Interpreterslive! directory. On our Interpreterslive! Website.
You can also download the InterpretersLive! App. You can download this on Google Play or Apple store.
From the InterpretersLive! app you can use the directory to call organisations via a BSL Interpreter, instantly for free or just select ‘call a BSL Interpreter’ if you are a Personal or ATW customer.
Watch User Guide for further info
Is it free to use InterpretersLive!?
InterpretersLive is free for you to make a VRS call to any of the following organisations on our directory page.
InterpretersLive! is also free to use when you visit any of the following organisations, trusts, councils and stores on our directory page.
Are the video interpreters NRCPD registered?
All the video interpreters are qualified and NRCPD registered.
What do I need to use InterpretersLive!?
A tablet, phone or computer, and internet connection, Or 4G/5G mobile data signal.
Is InterpretersLive! Secure?
Yes, as an ISO27001 , Cyber essentials and PCI accredited provider, our encrypted platform delivers safe and secure video interpreting service, via our Interpreterslive! App or secure weblink.
Can you pre-book InterpretersLive! Or is it just on-demand calls?
Yes, you can pre-book NRCPD qualified British Sign Language Interpreters and other types of communication support 24/7/365. Check out our on-demand availability on our website.
Can InterpretersLive! call me back?
Yes. If you provide your full name, email address and sms, we can call you back. If you miss the call, just call back into the InterpretersLive! service when you are next available.
How can hearing people call me?
They dial 0121 285 2733 from any phone and the Interpreter will then make an onward video call to you.
What if I miss a call back?
You will have an SMS and email containing the number that dialed you, so you can return the call when you are next available.
Can I choose the BSL Interpreter I want?
Yes, if you want to pre-book a video or in-person interpreting session, we can book your preferred or named interpreter.
Solutions help me with applying to ATW?
Yes, we are happy to provide advice and support applying for Access to Work.
Can you provide Deaf Awareness training?
Yes, we can provide Deaf Awareness training via online eLearning, or provide native BSL Deaf Awareness tutors to your premises or ours.