Frequently Asked Questions

Getting help from FAQ's

Below you will find Questions and Answers to help you get information and use the InterpretersLive! service. If you continue to have problems or wish to report a fault, please contact us.

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InterpretersLive! is a video interpreting service provided by Sign Solutions.

 

NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too.

You can pre-book:

  • Lipspeakers
  • Speech to Text reporters
  • Relay Interpreters
  • Makaton

 

VRS

Video Relay service is when the people that want to communicate are all located separately from each other. The British Sign Language user and the Interpreter communicate over a secure video call, and the interpreter relays everything that is signed to the hearing person, the conversation relays back and forth from BSL to English and English to BSL.

 

VRI

Video Remote Interpreting is when the Deaf and hearing parties are together, and to communicate they dial a video interpreter via a computer, tablet or phone. The video interpreter translates between the parties in real-time.

 

How can I access the InterpretersLive! service?

You can click on the button to call that organisation via the link on their webpage or via the Interpreterslive! directory. On our Interpreterslive! Website.

You can also download the Interpreterslive! App. You can download this on Google Play or Apple store.

From the InterpretersLive! app you can use the directory to call organisations via a BSL Interpreter, instantly for free or just select ‘call a BSL Interpreter’ if you are a Personal or ATW customer.

Watch User Guide for further info.

InterpretersLive is free for you to make a VRS call to any of the following organisations: www.interpreterslive.co.uk/livecustomers

InterpretersLive! is also free to use when you visit any of the following organisations, trusts, councils and stores: www.interpreterslive.co.uk/livecustomers

All the video interpreters are qualified and NRCPD registered.

 

A tablet, phone or computer, and internet connection, Or 3G/4G/5G mobile data signal.

 

Yes, as an ISO27001 , Cyber essentials and PCI accredited provider, our encrypted platform delivers safe and secure video interpreting service, via our Interpreterslive! App or secure weblink.

Yes, you can pre-book NRCPD qualified British Sign Language Interpreters and other types of communication support 24/7/365.

Check out our on-demand availability on our website.

 

Yes. If you provide your full name, email address and sms, we can call you back. If you miss the call, just call back into the InterpretersLive! service when you are next available.

They dial 0121 285 2733 from any phone and the Interpreter will then make an onward video call to you.

 

You will have an SMS and email containing the number that dialled you, so you can return the call when you are next available

Yes, if you want to pre-book a video or in-person interpreting session, we can book your preferred or named interpreter.

 

Yes, we are happy to provide advice and support applying for Access to Work.

Click here to watch our helpful ATW guide:

 

Yes, we can provide Deaf Awareness training via online eLearning, or provide native BSL Deaf Awareness tutors to your premises or ours.

 

1 in 6 People in the UK are affected by some level of hearing loss

www.hearinglink.org

Privacy

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.

Click here to view the full privacy policy