Frequently Asked Questions
InterpretersLive! is a video interpreting service provided by Sign Solutions.
NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too.
You can pre-book:
- Speech to Text reporters
- Relay Interpreters
Video Relay service is when the people that want to communicate are all located separately from each other. The British Sign Language user and the Interpreter communicate over a secure video call, and the interpreter relays everything that is signed to the hearing person, the conversation relays back and forth from BSL to English and English to BSL.
Video Remote Interpreting is when the Deaf and hearing parties are together, and to communicate they dial a video interpreter via a computer, tablet or phone. The video interpreter translates between the parties in real-time.
If you are using a phone or a tablet, you need to download the StarLeaf app. Once you are in, please click on the phone icon and enter firstname.lastname@example.org and click ‘make a video call’. An interpreter will then answer and connect your call.
If you are using a desktop, you can download the app for Windows or Mac.
All the video interpreters are qualified and NRCPD registered.
A tablet, phone or computer, and internet connection, Or 3G/4G/5G mobile data signal.
Yes, as an ISO27001 and Cyber essentials accredited provider, we use StarLeaf’s secure and encrypted platform to deliver our video interpreting service, via their app or WebRtc links.
Yes, you can pre-book NRCPD qualified British Sign Language Interpreters and other types of communication support 24/7/365.
Check out our on-demand availability on our website.
On-demand BSL Interpreters are available via Skype for Business or StarLeaf. However, pre-booked interpreters are available any video platform at anytime!
Yes. If you call in via the Starleaf app, we can call you back by dialling your email address. If you are not around we can leave you a BSL video message to retrieve on your return.
They dial 0121 285 2733 from any phone and the Interpreter will then make an onward video call to you.
Of course! If the call is not answered you can leave a voicemail for the recipient or a BSL video message for a BSL user.
Yes, if you want to pre-book a video or in-person interpreting session, we can book your preferred or named interpreter.
Yes, we are happy to provide advice and support applying for Access to Work.
Click here to watch our helpful ATW guide:
Yes, we can provide Deaf Awareness training via online eLearning, or provide native BSL Deaf Awareness tutors to your premises or ours.