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KC introduces video relay for Deaf customers

Leading information and communications service provider, KC, has teamed up with sign language interpreting agency, Sign Solutions, to improve access to its Deaf customers.

The introduction of Sign Solutions’ InterpretersLive! video relay service now allows customers who are Deaf to communicate with KC’s customer service team using British Sign Language (BSL).

By following a link on KC’s website, Deaf customers can connect to an online, fully qualified sign language interpreter, who relays the conversation between them and KC in real time.

To use the free service, customers need a computer with a webcam and a broadband connection. Interpreters are available from Monday to Friday from 9am to 5pm. Outside these times a video message call back option is available.

Sean Nicholson, CEO at Sign Solutions, comments: “Helping Deaf people to lead an independent life is extremely important. Video relay has revolutionised the way in which Deaf people can contact organisations as it now means they are able to connect to a fully qualified sign language interpreter on demand from a laptop or mobile device.

“It’s great to see organisations such as KC recognising the need to improve their access to Deaf customers and we hope this sets an example for other organisations to follow suite.”

Sue Helmont, director of consumer services at KC, said: “We want all of our customers to be able to contact us in the way that suits them best. Our video service is simple to use and gives instant access to an interpreter, so we hope it will make it easier for Deaf people who use British Sign Language to get in touch about any of the services we offer.”

To use the service, visit