Interpreters Live

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Excellence Wales Award

Conwy County Borough Council, who have been shortlisted for an Excellence Wales Award! It is great to work with such a proactive council in helping them to meet their Sensory Loss Action plan. By utilising our InterpretersLive! Video interpreting service, they are enabling local Deaf residents, who use BSL, to equally access council services. 

In addition, they are increasing the awareness of their staff using our Deaf Awareness e-learning course! This has made a massive difference to their local community and we are so proud to play a small part in that.

The People’s Choice Award is now open for public vote, please vote for Conwy County Borough Council at



Conwy County Borough Council, Conwy

"The council has developed a Sensory Loss Action plan to improve accessibility for those with hearing loss and visual impairments following feedback from the deaf community. As part of the action plan, Conwy County Borough Council commenced a 12-month British Sign Language Video Interpretation pilot with Sign Solutions which offers a 24hr interpreting service for deaf customers who communicate using BSL. The council is also in the process of implementing a sign language E-learning module for staff which will train them to spell the BSL alphabet and other commonly used BSL signs."


Voting will close 29 April.

For more information about the Excellence Wales Awards, visit