Frequently Asked Questions
- Speech to Text reporters
- Relay Interpreters
VRSVideo Relay service is when the people that want to communicate are all located separately from each other. The British Sign Language user and the Interpreter communicate over a secure video call, and the interpreter relays everything that is signed to the hearing person, the conversation relays back and forth from BSL to English and English to BSL.
VRIVideo Remote Interpreting is when the Deaf and hearing parties are together, and to communicate they dial a video interpreter via a computer, tablet or phone. The video interpreter translates between the parties in real-time.
InterpretersLive! is powered by STARLEAF, so you will need to download Starleaf onto your device before you can use our service.
It’s really simple and you only need to do it the first time you use a mobile device with our service. Watch the BSL user guides for using a mobile, table or a laptop and PC before you start.
Yes, you can pre-book NRCPD qualified British Sign Language Interpreters and other types of communication support 24/7/365.
Check out our on-demand availability on our website.
Of course! If the call is not answered you can leave a voicemail for the recipient or a BSL video message for a BSL user.