Frequently Asked Questions

InterpretersLive! is a video interpreting service provided by Sign Solutions.
NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too. You can pre-book:
  • Lipspeakers
  • Speech to Text reporters
  • Relay Interpreters
  • Makaton

VRS

Video Relay service is when the people that want to communicate are all located separately from each other. The British Sign Language user and the Interpreter communicate over a secure video call, and the interpreter relays everything that is signed to the hearing person, the conversation relays back and forth from BSL to English and English to BSL.

VRI

Video Remote Interpreting is when the Deaf and hearing parties are together, and to communicate they dial a video interpreter via a computer, tablet or phone. The video interpreter translates between the parties in real-time.

InterpretersLive! is powered by STARLEAF, so you will need to download Starleaf onto your device before you can use our service.

It’s really simple and you only need to do it the first time you use a mobile device with our service. Watch the BSL user guides for using a mobile, table or a laptop and PC before you start. 

Watch User Guide

InterpretersLive is free for you to make a VRS call to any of the following organisations: www.interpreterslive.co.uk/livecustomers

InterpretersLive! is also free to use when you visit any of the following organisations, trusts, councils and stores: www.interpreterslive.co.uk/livecustomers

All the video interpreters are qualified and NRCPD registered.
A tablet, phone or computer, and internet connection, Or 3G/4G/5G mobile data signal.
Yes, as an ISO27001 and Cyber essentials accredited provider, we use StarLeaf’s secure and encrypted platform to deliver our video interpreting service, via their app or WebRtc links.

Yes, you can pre-book NRCPD qualified British Sign Language Interpreters and other types of communication support 24/7/365.

Check out our on-demand availability on our website.

On-demand BSL Interpreters are available via Skype for Business or StarLeaf. However, pre-booked interpreters are available any video platform at anytime!
Yes. If you call in via the Starleaf app, we can call you back by dialling your email address. If you are not around we can leave you a BSL video message to retrieve on your return.
They dial 0121 285 2733 from any phone and the Interpreter will then make an onward video call to you.

Of course! If the call is not answered you can leave a voicemail for the recipient or a BSL video message for a BSL user.

Yes, if you want to pre-book a video or in-person interpreting session, we can book your preferred or named interpreter.

1 in 6 People in the UK are affected by some level of hearing loss

www.hearinglink.org